ABOUT US

UnoTelos Limited is a wholly owned private limited Company offering contracting services, particularly in the public and private sectors throughout the Nigeria, Ghana and Kenya.

UnoTelos has established itself as a strong ‘Multi-System Integrator’ today. We are highly customer-focused, restructured and streamlined and more committed than ever to true innovation.

At the core of our business philosophy is a multi-vendor approach towards designing a solution. We believe that no single vendor today meets all the customer needs. Hence, as a part of our business philosophy, our consultants review various products, and provide the sales and pre-sales team with information on cutting edge technology and updates in the world of Electrical and Instrumentation, communications and IT, thus ensuring that the best in class products form part of our solutions to our customers. We are dedicated to providing advanced communication solutions through a better understanding of customer needs, attention to detail and superior products.

  1. OVERVIEW

    We design, build, manage and optimize customized networks, software and VAS solutions, which are tailored to strategically meet our customers goals and requirements. Total customer focus drives our strategy. We match customer’s needs with existing solutions and integrate the best of products and services to best meet business needs. Our wealth of experience across a vast spectrum of businesses and our key alliances with globally recognized partners helps us to offer and integrate the best of products and solutions, that enable our customers leverage on the tremendous benefits of a robust ICT infrastructure , taking the complexities out of managing business processes and thus concentrate on growing their core business. With a proven track record of integrating solutions for corporate, industrial, institutional and government clients, UNOTELOS is positioned to offer that expertise to help provide the solution that best suits your needs.

  2. VALUES & VISION

    To be the foremost leaders in supporting networks and system integration.

    We act with Integrity in all of our interactions never compromising our business ethics. This is the cornerstone of who we are as a company, and is essential to our future success.

    The company has clear values, which are:
    Safety – we care about people
    Reliability – we have integrity
    Responsiveness – we listen to what you say.

    UnoTelos has a proven track record of effectively delivering diverse projects to a broad range of customers. We are:
    Dedicated – proactive and dependable
    Agile – flexible and smart
    Measured – we make carefully balanced decisions

  3. MISSION
    • Ensuring customer requirements and quality expectations are clearly defined, understood and met.
    • Timely action on all customer requirements with a view of meeting or exceeding the customer’s expectation.
    • Ensuring the safety of our employees, operations.
  4. OUR CORE PRINCIPLES

    Honesty: To always be truthful, open and candid.

    Integrity: To do what we say, live up to the highest standard of fairness and ethical behavior.

    Culture: We seek new opportunities to learn, to improve, to teach and to add value.

    Passion: We love what we do, we lead by example and we take the lead.

  5. CUSTOMER CARE

    The management of UnoTelos believes that customer (client) satisfaction is an important key to the success of our business. This message is cascaded throughout the company.

    We have developed a comprehensive approach to customer care and to minimising defects on all our schemes. Our objective is to achieve customer satisfaction and repeat business by providing electrical solutions that conform to agreed requirements.

    UnoTelos has built its foundations on relationships with partners, associations, clients, contractors, and employees. Our reputation is based upon recommendations and this has helped set us apart from our competitors.

    The code of conduct at UnoTelos stems from traditional values within our workforce. Trust, honesty and understanding encompass many of our beliefs and for your own peace of mind we have implemented the following and will endeavour to:

    • Be polite, friendly and courteous
    • Maintain a high stand of professionalism
    • Carry cooperative and flexible attitudes
    • Acknowledge concerns
    • Be informative
    • Listen to feedback
  6. CLIENT SATISFACTION & FEEDBACK

    At UnoTelos, we are constantly working to improve our quality of service to our customers and want to hear feedback from our stakeholders.

    In order to maintain our continuing high standards we issue a customer satisfaction report on all completed projects that our customers may complete and return. This way we constantly monitor the quality of workmanship through to the quality of management.

    We have recently implemented a web-based survey solution that enables clients to easily submit their insights, performance score and feedback.