With our proven experience in Managed Service within Tier 1 operators (Amongst Africa Largest Operators), we have acquired in-depth knowledge and expertise that help our Continuous Engineering Team to constantly improve our Managed Service Delivery Framework in optimizing Anti-Spam/Filtering systems to ensure optimal customer experience on the network, safeguard Brand Image and generate additional revenue for enterprise business.
At UnoTelos, we understand the uniqueness of each of our clients and our proposals are specifically tailored to the needs of each client.
The core activities of the managed service are as listed below:
We believe that the practise of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations in the operational and business service levels. This is achieved with our consultant doing knowledge transfer to the local team so that our methodologies & processes can be run into an iterative way to constantly maintain the operational excellence.
After completion of our Managed Service activities, the client’s desired results are reached above customer expectation which is measured and tracked based on agreed set KPI.
After a Managed Service exercise for a mobile operator, the analysis revealed the operator network was being abused through the following means:
After our analysis & recommendation report, the different policies were applied where the operator plugged-in monthly revenue of 1million USD.
Additionally, the operator benefits from the core usage of the solution which is safeguarding the Brand Image towards subscribers, roaming partners and interconnect partners through the AM Filters, way more effective than the international carrier filters.
Figure 1: Graph showing SMS Blocking Rate & Cross network Spam SMS