Managed Service

With our proven experience in Managed Service within Tier 1 operators (Amongst Africa Largest Operators), we have acquired in-depth knowledge and expertise that help our Continuous Engineering Team to constantly improve our Managed Service Delivery Framework in optimizing Anti-Spam/Filtering systems to ensure optimal customer experience on the network, safeguard Brand Image and generate additional revenue for enterprise business.

At UnoTelos, we understand the uniqueness of each of our clients and our proposals are specifically tailored to the needs of each client.

Support Services Plan Offer
Benefits
UnoTelos Case Study
SMS – Analysis & Results
SMS Filtering – Benefits

SUPPORT SERVICES PLAN OFFER

The core activities of the managed service are as listed below:

  • On-Site or Remote Assessment of systems (Service & System)
  • Reporting
  • Customer Debrief to review needs and analyse business requirement from different dept
  • Recommendation Report to address the business requirement
  • Implementation of policies, procedures to lower TCO and achieve operation excellence
  • Knowledge Transfer to local team

We believe that the practise of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations in the operational and business service levels. This is achieved with our consultant doing knowledge transfer to the local team so that our methodologies & processes can be run into an iterative way to constantly maintain the operational excellence.

BENEFITS

After completion of our Managed Service activities, the client’s desired results are reached above customer expectation which is measured and tracked based on agreed set KPI.

  • Improve customer experience
  • Eliminate Roaming Fraud & avoid termination of Roaming Agreement
  • Safe-Guard Brand Image
  • Increase Revenue
  • Knowledgeable team taking ownership of system O&M activities (Proactive support, Provisioning etc)

UnoTelos Case Study

SMS Analysis & Results

After a Managed Service exercise for a mobile operator, the analysis revealed the operator network was being abused through the following means:

  • SPAM SMS
  • Roaming Fraud (Spoof SMS, SMS-MO to Operator SMSC)
  • Competitor SMS to Operator subscribers
  • Competitor SMS to operator Inbound Roaming subscribers
  • Revenue Leakage
  • A2P SMS from bulk vendors

SMS Filtering – Benefits

After our analysis & recommendation report, the different policies were applied where the operator plugged-in monthly revenue of 1million USD.

Additionally, the operator benefits from the core usage of the solution which is safeguarding the Brand Image towards subscribers, roaming partners and interconnect partners through the AM Filters, way more effective than the international carrier filters.

 

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Figure 1: Graph showing SMS Blocking Rate & Cross network Spam SMS